General Information

Pro Hobby Oy (Business ID 2857699-2) sells products within Finland and the EU / ETA. All of the prices in our webshop include Finnish VAT (14 % & 25,5 % ). The currency is euro (€). We reserve the right to price changes or cancel the order due a problem caused by an error at the webshop.

The total of the order can be seen in the shopping cart after the correct shipping and payment method have been chosen. No further costs will be charged by Pro Hobby Oy.

For non-EU countries and some areas that belong to EU countries but are excluded from EU VAT policy, will be treated as countries outside the European Union. Orders shipped to non-EU countries will be sent out VAT free. However, you are still responsible for paying the customs duty and VAT in your own country before receiving the order. For more info, please ask info@prohobby.fi .

Shipping and delivery

We currently ship within Finland and to the following EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

We use Matkahuolto for shipping domestic orders including Åland Islands. International orders are shipped with GLS. The available shipping methods will automatically be listed in your shopping cart depending on the products and the shipping country.

Delivery time and tracking

All orders will be shipped in 1 - 3 business days. If some of the products are not available in our main warehouse, the shipping time may extend with up to 5 business days. If the order contains for example installation services the delivery time may be postponed. If a product is out of stock, we will contact the customer with an updated estimation of the delivery time. After the order is shipped, customer will receive the tracking code via email.

Shipping methods and costs

The available shipping methods are updated automatically when you choose your shipping country. The total shipping costs depend on the products and the total value of your shopping cart. Some shipping methods also qualify for free shipping after a certain total cart value has been reached.

See the available shipping methods and costs below based on country.

FINLAND

Matkahuolto Near or Bus Parcel: Fixed costs 6,90 €

Delivery time 1-3 business days. Order can be picked up in Matkahuolto or Matkahuolto partners. Orders with over 5 parcels or 30 kg will be sent as Bus Parcel. , If order contains ADR products the parcel will be delivered to Matkahuolto pickup point only. ADR handling fee of 3,30 € for dangerous goods will be added to the total shipping fee.

OTHER COUNTRIES

The shipping is possible to the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

GLS: Fixed costs 13,90 €

Delivery time 5-8 business days. Order is delivered to your home or to nearest pick-up point. Shipping company may contact you by phone.

Missing products or damaged package

Always check the contents of the package immediately upon delivery. If there are products missing or the package has been damaged, contact the shipping company and our customer service. If you do not inform us in time, you may lose your right to a refund or return the product.

Check product compatibility before ordering

Always check the compatibility of the product you are ordering with the product you are ordering it for. Information on compatibility can be found on the product page, or you can ask us directly at info@prohobby.fi.

Force majeure and order restrictions

We are not responsible for the delivery being delayed or suspended due to a strike, natural disaster, confiscation, import or export restriction, or anything else that interferes with our business. We are also not responsible for packages that are refused, seized or denied entry by the customs agency or recipient.

Some shipping companies have restrictions for products, such as airsoft guns and gas. Therefore these products cannot be shipped with for example Posti (the Finnish postal service). Because of this we may not be able to ship all products to your country. You can check the available products by choosing your shipping country in the shopping cart – all available shipping methods will then be listed automatically.

Paying for your order

We offer various payment methods through our partners Checkout Finland and Klarna, as well as Matkahuolto and Posti in the form of Cash On Delivery. In addition to these webshop payment methods, you can pay in cash or with your credit/debit card in our walk-in store in Turku, Finland. The available payment methods will automatically be listed in your shopping cart depending on the chosen shipping method and the shipping country.

See the available payment methods below based on country.

FINLAND

Finnish banks, Mastercard, Visa (Electron), Mobile Pay, Mash/Euroloan…

Fixed costs 0 €

Choose your preferred payment method from various options. Payments are securely processed by Checkout Finland.

OTHER COUNTRIES

Paytrail (All International Debit/Credit cards)

Fixed costs 0 €

Choose your preferred payment method from various options. Payments are securely processed by Checkout Finland.

Warranty

All of our products are covered with a warranty of at least one month. The warranty period of each product is stated on the order receipt. The warranty covers normal use of the product and is void if the product is modified or disassembled. In addition, using an unmodified stock gun with a battery exceeding the nominal voltage or nominal capacity stated in the product description, also voids the warranty.

The warranty does not cover products like airsoft guns that have broken after being used in cold or damp climate. The products have originally been designed for warm climates and we cannot therefore guarantee that they function normally in sub-zero temperatures or in otherwise exceptional surroundings.

Remember that the product packaging and all contents including the order receipt are part of the product and needed for warranty processing. If you have lost your order receipt, you can easily print a new one in your account order history, or contact us with your customer details. If something is missing from the product or the product is not in good condition, we may have to compensate for the defect by lowering the total refund value.

If you think your product is broken always contact us before returning the product. Do not disassemble or try to repair the product yourself, as this may void the warranty. If there is not any defect in a product that has been returned to us for warranty processing, we may have to charge a warranty inspection fee and shipping costs.

New products are also covered by the six-month defect liability if the product lacks conformity. This means that if the product was defective at the time of the purchase we will repair or exchange the product within six months. This does not apply to products that have been disassembled, tuned or otherwise modified. In addition, products that have been misused or physically damaged are not covered by this guarantee.

Returning a product

All products must be returned in original condition, including product packaging and other accessories provided with the package. Pack the products carefully in the return parcel, so that they arrive in good condition. Only products that have not been used can be returned. However, you may try on for example clothes to make sure they fit.

Remember to include the order receipt or order return form in the parcel. Mark the products you want to return and a short description of what you would like in exchange (different size, other product, refund). If you have lost the order receipt you can print a new one by logging in to your account on our website, or by printing out the order return form from the email you received with the title “Your order has been shipped”.

If you forget to include your contact information in the return package, contact us by email at info@prohobby.fi. This helps us to identify your package and process the return as quickly as possible.

Always contact us by email at info@prohobby.fi before returning a product.

FINLAND

All domestic orders can be returned within 14 days from receiving the package. Note that products must be returned with the same shipping company that you have chosen when placing your order. Matkahuolto Near parcels must also be returned from the same pickup point where you originally collected the order. Before proceeding to return the products, contact our customer service info@prohobby.fi . Remember to always use our customer return number when sending the package – this way we will cover the shipping costs. The delivery time for Matkahuolto in returns may vary between 1-7 business days.

OTHER COUNTRIES

The customer is responsible for all transportation fees and charges on any packages returned to Pro Hobby Oy. Eventual fees and charges to Pro Hobby Oy will be reduced from the value of the returned product before the refund is processed. Do not add Cash On Delivery (COD) or other extra services to the parcel, as these packages will be refused.

Make sure to use a postal service that insures you for the value of the products you are returning. Keep the receipt as proof of returning the products and send the tracking code to us by email at info@prohobby.fi

Send your package to:

Pro Hobby Oy

Ahertajantie 6

02100 ESPOO

Finland

Undeliverable package

FINLAND

If an order returns to us as undeliverable package, we will first contact the customer to arrange re-shipping. If the package returns to us a second time as undeliverable, we may charge the shipping costs for undelivered order. Customers that have chosen Cash On Delivery (COD) may lose their right to this payment method.

OTHER COUNTRIES

If an order returns to us as undeliverable package, we will charge the shipping costs by reducing the total shipping costs from the refund value of the order.

How to make changes or cancel your order?

You may make changes to your order before it has been processed for shipping. Contact us immediately at info@prohobby.fi and let us know how you would like to change the order. We will confirm the changes and then send you an updated order confirmation to your email. The order will be processed immediately when the outstanding balance has been paid.

You may cancel your order before it has been processed for shipping. If you want to cancel your order, contact us immediately at info@prohobby.fi.

Privacy policy

Every time a person creates an account or places an order in Pro Hobby Oy’s webshop, all information is saved in our customer database. This register’s main purpose is to ensure the smooth and efficient processing of orders and customer inquiries. This information is located on password protected and encrypted servers that are not accessible by outside parties. Upon a person’s request, the information may be used for marketing purposes, like newsletters, flyers or other forms of direct marketing.

If you wish to correct, update or remove any information about you that may be in our records, please send us e-mail at info@prohobby.fi with the details of your request.